Telemedicine and online healthcare services
CVS Health Success Story
With over 300,000 employees, CVS Health is the nation's premier health solutions company, improving the health of America. CVS is trailblazing the charge on AI and applications of data-driven technologies in health care.
Key Results
1:10
Submission-to-Offer Ratio
106
Talent Hired in 2022
72
Diverse Talent
Our partnership with CVS Health has proven to be successful, yielding tangible results in diversity, quality of recruitment, speed, and scale.
We significantly improved the submission to hire ratio from 1:25 to 1:10. This improvement reflects a more streamlined and targeted recruitment process that efficiently matches high-quality candidates with suitable roles.
Moreover, we managed to increase the percentage of candidates advancing from submission to the technical interview and from the technical interview to the onsite interview over time. In August 2022, 50% of candidates successfully moved from submission to the technical interview, while 42% progressed from the technical interview to the onsite interview.
The History
We have been working with Aetna since July 2017. Within the first four months of our engagement, we were able to submit and place more candidates than the other six agency partners combined. This led us to becoming their top-performing Analytics recruitment partner.
After the CVS-Aetna merger, Hop successfully placed hundreds of full-time, direct-hire Data Scientists, Analytics Consultants, Data Engineers, and Data Product Managers from junior individual contributors to executives.
Key Challenges
Candidate's market and a shortage of Data Science talent
According to LinkedIn in 2022, out of 400K US-based Data Science jobs, there were only about 100K Data Scientists, indicative of a candidate driven market. Due to this, the start of 2022 was met with offer decline percentages from 46% to 56%. However, this started tapering off as the market switched back toward the end of the year.
High-volume hiring & bottlenecks in the internal HR processes
Due to a lack of recruiter capacity, CVS's internal HR process was very delayed as we tried to scale up the submissions. In responding to this pain point, Hop signed a retainer agreement with CVS Health. This resulted in us owning the end-to-end hiring process including, screening, scheduling, coordination, salary negotiations, and closing of candidates.
Our Approach
To address the talent shortage and competitive market, we implemented a targeted recruitment strategy that focused on building a strong pipeline of qualified data science professionals. Our team worked closely with CVS Health's leadership to understand their specific needs and culture fit requirements.
By taking ownership of the end-to-end hiring process through a retainer agreement, we were able to streamline operations, reduce bottlenecks, and significantly improve the candidate experience. This comprehensive approach included screening, interview coordination, salary negotiations, and offer management.
Performance Metrics
Below is a detailed table of our recruitment metrics over the course of our partnership with CVS Health. These figures demonstrate a consistent trend of quality recruitment, with a steady number of hires every month.
| Period | Submissions | Tech Interviews | Onsite Interviews | Offers | Hires |
|---|---|---|---|---|---|
| Aug-21 | 53 | 23 | 10 | 4 | 3 |
| Sep-21 | 217 | 80 | 52 | 14 | 10 |
| Oct-21 | 180 | 42 | 41 | 11 | 6 |
| Nov-21 | 224 | 103 | 61 | 19 | 13 |
| Dec-21 | 319 | 136 | 72 | 20 | 12 |
| Jan-22 | 261 | 135 | 53 | 13 | 7 |
| Feb-22 | 213 | 111 | 45 | 16 | 7 |
| Mar-22 | 215 | 121 | 53 | 17 | 9 |
| Apr-22 | 72 | 44 | 14 | 5 | 2 |
| May-22 | 87 | 46 | 21 | 4 | 2 |
| Jun-22 | 201 | 113 | 40 | 11 | 8 |
| Jul-22 | 268 | 168 | 47 | 5 | 5 |
| Aug-22 | 242 | 122 | 51 | 10 | 8 |
"I have had an opportunity to engage with HopHR as a hiring manager in two different organizations. HopHR has a unique ability to quickly understand the needs of the roles and to provide high-caliber candidates. HopHR also expertly navigates all stages of the candidate experience, making it easier to engage with the candidates and close out offers."
Olga Matlin
VP of Analytics, CVS Health
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